Payments and Refunds

How online payment works on the site

1. The user clicks “Plans and online payment” on the home page or on the plans page.
2. The user signs in or registers.
3. Inside the site, the user selects a paid Light / Pro plan or an AI pack.
4. Before payment, the site shows the digital product name, price, term/amount, currency, and links to the legal documents.
5. After the required checkboxes, the user is redirected to the international card checkout.
6. After successful payment, the subscription is activated in the account and AI packs are credited to the AI Studio balance.

This page describes the public payment logic for the international ORI contour. Card payments are processed through Evocabank V-POS / the ARCA payment gateway used for the Armenian merchant contour.

1. General

Payments for ORI are made in non-cash form through Evocabank V-POS / the ARCA-hosted checkout solution shown at the moment of purchase. Before payment, the user should see the product name, the access period or AI-unit amount, the final total, the currency, and links to the main legal pages.

2. One-time payments and subscriptions

3. Recurring billing

• Before placing a subscription with auto-renewal, the user must be informed that future charges are recurring.
• Recurring billing may be used only after the user agrees to it and a valid stored payment method is available through the Evocabank / ARCA processing profile configured for the merchant.
• The billing interval must match the plan description shown on the site and in checkout.
• The user may disable auto-renewal through the account and/or by writing to support@ori24.app before the next charge date.
• After auto-renewal is disabled, access remains active until the end of the already paid term unless the product description expressly states otherwise.

4. When a digital service is considered delivered

• A subscription is delivered once the paid plan is activated in the user's account;
• An AI pack is delivered once AI units are credited to the user's account balance;
• A specific AI output is delivered once the generated result becomes available in the interface or history;
• If payment succeeded but activation did not happen automatically, the user may contact support for manual verification and correction.

5. Refunds

Refund requests are reviewed with regard to the type of product, the actual amount of digital service already delivered, and mandatory legal rules that apply to the purchase.

• If the subscription or AI pack was not delivered due to the Merchant's fault, the user may request a fix or a refund.
• If a duplicate charge, repeated charge, or another technical billing error occurred, the user may request investigation and refund of the excess amount.
• If the AI pack was paid but credits were not added, the case will be resolved based on the user's request and payment verification.
• If access was already activated, credits were already added, or an AI output was already generated and used, any refund is assessed with regard to the already delivered digital service.
• Where required by the applicable payment/accounting process, corrective actions or accounting documents may be issued for cancelled or refunded payments.

6. How to request a refund

• Send a request to support@ori24.app with the subject “Refund / payment issue”.
• Include the account email, payment date, amount, product name, and a short description of the issue.
• If available, attach payment confirmation, a screenshot, or the payment/order ID.
• The Merchant reviews the payment status, the delivery status of the product, and replies with the result of the review.

7. Failed or disputed payments

• If a payment is not completed, the related service remains unpaid until successful confirmation is received.
• If the card issuer or payment provider declines a transaction, the user may retry the payment or use another available method.
• If payment shows as successful but the digital product has not appeared in the account, do not place a second order until support verifies the first transaction.
• The Merchant may request additional information to identify a transaction and prevent fraud or abuse.

8. Payment confirmations and accounting documents

The user receives payment confirmation under the model implemented for the international payment contour: via Evocabank V-POS / ARCA, invoice or accounting export, or another lawful confirmation mechanism used by the Merchant and its processor.

9. Payment contacts